technical communication tools

  • Feds Sue Adobe for ‘Trapping’ Customers in Long, Expensive Subscriptions

    Feds Sue Adobe for ‘Trapping’ Customers in Long, Expensive Subscriptions

    The U.S. government sued Adobe on Monday for allegedly “trapping” customers in its default, most lucrative subscription plan. In a complaint, the Department of Justice (DOJ) writes that Adobe locks customers into a year-long agreement that’s not effectively disclosed as such, and “ambushing” users with hefty hidden fees when they try to cancel. The DOJ…