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</html><thumbnail_url>https://gizmodo.com.au/wp-content/uploads/2015/07/28/1360128647179936070.jpg?quality=75</thumbnail_url><thumbnail_width>640</thumbnail_width><thumbnail_height>320</thumbnail_height><description>We experience rudeness and incivility all the time. From simple insults and offhand remarks to purposely excluding others from groups, these behaviours are largely tolerated in our daily lives and in the workplace. The question is, what effect do these behaviours have on us?</description></oembed>
