Commonwealth Bank customers from across the country are still experiencing issues affecting their NetBank Accounts and credit cards. And CommBank still havent given an answer on why it has happened, or when it will be fixed.
This tweet sums up our feelings on the matter.
Things I can’t believe:
1. The CommBank outage has been going for nine hours.
2. The CommBank hasn’t directly informed customers.
3. The CommBank hasn’t named a cause. #commbank— Jen Dudley-Nicholson (@jendudley) April 4, 2018
In case you missed it, since this morning there have been complaints that issues with NetBank and the CommBank app have been affecting credit cards, eftpos, home loans, personal loans, and travel money card accounts – many of which have reportedly disappeared from users’ NetBank dashboards.
@CommBank my Commbank debit card just got declined at an Albert terminal when i have more than sufficient funds on it, when will this be fixed?
— FAYE BEAVAN (@fayebeavan) April 3, 2018
Hi this morning I logged into NetBank and my Credit Card has disappeared? No account information and when I click in to cards section it tells me there are no cards linked with my account? @CommBank
— Emrah (@e7unc) April 3, 2018
Customers have also indicated that the issue has affected BPAY, which may have affected staff wages being paid on time.
Aussie Outages show a rise in issues across the day, as well as further complaints from CBA customers.
This is what their live map looked like at the time of writing:
CommBank has been respondeding to complaints on social media throughout the day, as well as acknowledging the existence of a problem on the CommBank app.
We’re aware some customers may be experiencing intermittent issues with NetBank, CommBank app and CommBiz. We know that some merchant terminals are also impacted. 1/2
— CommBank (@CommBank) April 4, 2018
For our customers impacted by this issue we are sorry, please be assured we are working on this as a matter of priority. We’ll keep you updated as new information comes to light. 2/2
— CommBank (@CommBank) April 4, 2018
At 7:40pm CommBank issued an update on Twitter. Sort of.
Update: We understand that our customers are continuing to experience issues with NetBank, CommBank app and CommBiz. We know that this is frustrating and we are sorry. Our teams are working very hard to get things back up again.
— CommBank (@CommBank) April 4, 2018
There is also an acknowledgement of the outage on the Netbank website. Sadly neither of these sources give us any further detail as to what the issue is or when it will be resolved. And at almost 10:25pm, CommBank didn’t seem to have any idea either:
I’d love to give you a timeframe for a fix, it would be wrong to give false expectations. ^Biie (2/2)
— CommBank (@CommBank) April 4, 2018
This story is updating