CommBank Isn’t Working Again [Updated]

CommBank Isn’t Working Again [Updated]

CBA is currently having issues that are affecting both Visa credit cards and money transfers via Netbank and the CommBank app.

This article was originally published on August 20 at 12pm.

The problems have rendered some customers unable to transfer money online via the website or app. The issues have also been impacting some Visa credit card transactions.

Reports of the issues began early this morning and the bank issued a statement at around 7:30am

“We’re aware of an issue affecting non-CBA Visa card transactions at CBA merchant terminals and some payments in NetBank and CommBank app,” said a Commonwealth spokeswoman.

There have also been intermittent updates on social media, but with no indication of when the problems may be fixed.

Update 12:43:

CBA updated Twitter, stating that it has started seeing services restored for non-CommBank Visa card transactions at CommBank merchant terminals and that transfers and payments are now working on NetBank and via the CommBank app.

However, there are still complaints that these services are still down and CommBank itself responded to someone on Twitter, saying that the app is in fact still not working, thus contradicting its previous tweet.

Update 14:34:

CBA has tweeted at me, stating that its system are working intermediately apparently due to the volume of people trying to log in.

Update 15:00:

CBA has updated Twitter again, saying that some customers are still experiencing issues with NetBank and the CommBank app.

When I personally try to log into the website I’m still getting this:

When I tried to log into the app just now it worked, but took several minutes. This may be due to the aforementioned volume.

This latest CBA problems come several months after it had widespread issues that affected customer’s credit cards as well as eftpos, home loans, personal loans, and travel money card accounts across NetBank for 24 hours.

The bank came under fire from customers and media alike for the amount of time that it took to directly inform customers of the issues as well as name the cause.

Customers also experience problems in early August that affected loans, BPAY and credit cards — which reportedly included the tap-and-go function at retailers.

This story is developing.

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