Some Epson Printers Are Programmed to Stop Working After a Certain Amount of Use

Some Epson Printers Are Programmed to Stop Working After a Certain Amount of Use

Printers remain one of the most frustrating pieces of consumer electronics, but it turns out a thirst for pricey ink and occasionally chewing up and choking on paper aren’t the biggest challenges of using an Epson printer. As some users have discovered, the hardware might be programmed to simply stop working one day, if used too frequently.

The phrase ‘planned obsolescence’ gets thrown around a lot with consumer electronics, as a practice where a product is specifically designed and built with a limited lifespan so that it needs to be upgraded or replaced in just a few years’ time. Most companies deny using this approach, or will cite very specific but questionable reasons as to why it’s necessary, as Mark Haven, a writer and lecturer at the University of New Haven in Connecticut, recently discovered.

Haven recently took to Twitter to share a frustrating experience with their wife’s “very expensive @EpsonAmerica printer” which, seemingly out of the blue, displayed a warning message stating that “it had reached the end of its service life.” It then simply stopped working, requiring either a servicing to bring it back from the dead, or a full-on replacement.

So what was the issue with the printer? A dead motor? A faulty circuit board? Nope. The error message was related to porous pads inside the printer that collect and contain excess ink. These wear out over time, leading to potential risks of property damage from ink spills, or potentially even damage to the printer itself. Usually, other components in the printer wear out before these pads do, or consumers upgrade to a better model after a few years, but some high-volume users may end up receiving this error message while the rest of the printer seems perfectly fine and usable.

According to the Fight to Repair Substack, the self-bricking issue affects the Epson L130, L220, L310, L360, and L365 models, but could affect other models as well, and dates back at least five years. There’s already videos on YouTube showing other Epson users manually replacing these ink pads to bring their printers back to life. The company does provide a Windows-only Ink Pad reset utility that will extend the life of the printer for a short period of time, but it can only be used once, and afterwards, the hardware will either need to be officially serviced, or completely replaced.

A few years ago, Epson released its EcoTank line of printers, which were specifically designed to address the extremely high cost of replacing the ink cartridges for colour inkjet printers. The printers featured large ink reservoirs which could be easily refilled with cheaper bottles of ink, and although Epson’s EcoTank printers were more expensive as a result, in the long run they would be cheaper to operate, especially for those printing a lot of colour imagery. But that assumes they actually keep working for the long run. Videos of users manually replacing their Epson printers’ ink pads seem to indicate that the company could redesign the hardware to make this part easily user-serviceable, which would extend the life of the hardware considerably. But as it stands, the company’s solution runs the risk of contributing to an ever-growing e-waste problem and forcing consumers to shell out for new hardware long before they really need to.

We’ve reached out to Epson for comment about this functionality and have asked the company which models specifically are affected by this limitation. We’ve also asked whether servicing is covered under the printer’s warranty, and what the cost may be if not, and will update this story when we hear back.

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