Qantas says that it has resolved a bug within its app as its customers are reporting it’s seeing other people’s data when they log into their accounts.
The airline giant took to Twitter/X to confirm the investigation in the morning, which has been flagged by users across social media.
Qantas is investigating reports of an issue impacting the Qantas app this morning. We will provide more information as soon as possible.
— Qantas (@Qantas) April 30, 2024
At 12pm, Qantas confirmed that it had resolved the issue:
“We sincerely apologise to customers impacted by the issue with the Qantas app this morning, which has now been resolved.”
“Current investigations indicate that it was caused by a technology issue and may have been related to recent system changes.
“At this stage, there is no indication of a cyber security incident.
“The issue was isolated to the Qantas app with some frequent flyers able to see the travel information of other customers, including name, upcoming flight details, points balance and status.
“No further personal or financial information was shared and customers would not have been able to transfer or use the Qantas Points of other frequent flyers. We’re not aware of any customers travelling with incorrect boarding passes.”
In an earlier update, Qantas told customers to be vigilant of scams online, and to log out and back into their accounts.
In footage and screenshots viewed by Gizmodo Australia, users appeared to be able to swipe down to refresh the app, with other people’s accounts popping up, without a visible logging out/logging in screen.
User data, including flight status, name, boarding passes, and points, appear to be leaking. 9News reported that the issue supposedly began following the update to the app.
User data leaks like this are not unheard of, but is it always worrying, especially for a business as large as Qantas. Last year, Gizmodo Australia reported that coffee app Hey You was leaking data in a similar way.
The news comes just a day after Qantas competitor Bonza collapsed into voluntary administration. Following the collapse, Qantas offered support for Bonza customers.
This article has been updated since it was originally published.
Image: iStock